Privacy Policy

1. Information We Collect

c95jl collects various types of personal information to provide, maintain, and improve our gaming services, ensure compliance with legal and regulatory requirements, and protect the security of our platform and users.

1.1 Information You Provide Directly

When you register for a c95jl account or use our services, you provide us with personal information, including but not limited to:

• Account Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and username.
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, UMID, SSS ID, postal ID, or other valid ID), proof of address (utility bills, bank statements), and selfie photos for biometric verification.
• Financial Information: Bank account details, GCash or PayMaya account numbers, credit or debit card information, transaction history, deposit and withdrawal records, and payment method verification documents.
• Communication Data: Messages sent to customer support, chat logs, feedback forms, survey responses, and any other correspondence with c95jl.

1.2 Information Collected Automatically

When you access the c95jl platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, betting patterns, session duration, clickstream data, referral sources, and navigation paths through the website.
• Location Information: Approximate geographic location derived from your IP address to comply with jurisdictional restrictions and ensure services are provided only to eligible users.
• Cookies and Tracking Data: Session cookies, persistent cookies, analytics cookies, and third-party advertising cookies to enhance user experience, analyze platform performance, and deliver targeted promotions.

1.3 Information from Third Parties

c95jl may receive information about you from third-party sources, including payment processors (GCash, PayMaya, banks), identity verification services, credit bureaus, fraud detection agencies, marketing partners, and publicly available databases. This information is used to verify your identity, prevent fraud, and comply with anti-money laundering regulations.

2. How We Use Your Information

c95jl uses your personal information for the following purposes:

• Account Management: To create and maintain your c95jl account, authenticate your identity, and provide customer support.
• Service Delivery: To enable you to place bets, play games, process deposits and withdrawals, and access all features of the c95jl platform.
• Identity Verification and Compliance: To verify your age (21+ requirement), confirm your identity, prevent fraud, comply with Philippine anti-money laundering (AMLA) regulations, and fulfill our legal obligations under PAGCOR licensing requirements.
• Payment Processing: To process financial transactions, verify payment methods, detect suspicious activity, and prevent unauthorized transactions.
• Communication: To send you important notices about your account, respond to your inquiries, provide customer support, and deliver transactional emails and SMS notifications.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and personalized recommendations based on your gaming preferences (you may opt out at any time).
• Platform Improvement: To analyze usage patterns, monitor platform performance, conduct research and analytics, test new features, and improve the overall user experience.
• Security and Fraud Prevention: To detect and prevent fraud, money laundering, bonus abuse, collusion, and other prohibited activities; to protect the security of our systems and users; and to enforce our Terms and Conditions.
• Responsible Gaming: To monitor gaming behavior, identify signs of problem gambling, and implement responsible gaming measures such as deposit limits, self-exclusion, and cooling-off periods.
• Legal Compliance: To comply with legal and regulatory requirements, respond to lawful requests from government authorities, and cooperate with law enforcement investigations.

3. How We Share Your Information

c95jl does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the c95jl platform, including payment processors (GCash, PayMaya, banks), identity verification services, fraud detection agencies, cloud hosting providers, customer support software providers, marketing agencies, and data analytics platforms. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulatory bodies (PAGCOR, National Privacy Commission), law enforcement agencies, and courts when required by law, in response to legal process (subpoenas, court orders), to investigate fraud or other illegal activities, to protect our legal rights, or to comply with anti-money laundering and counter-terrorism financing regulations.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

3.4 Consent-Based Sharing

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in joint promotions with partner brands or authorize third-party integrations.

4. Data Security

c95jl implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data in transit and AES-256 encryption for data at rest.
• Access Controls: Role-based access restrictions, multi-factor authentication, and regular access audits to ensure only authorized personnel can access sensitive data.
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and continuous network monitoring.
• Secure Development: Security-focused coding practices, regular vulnerability assessments, penetration testing, and code reviews.
• Employee Training: Mandatory data protection training for all employees, confidentiality agreements, and strict internal data handling policies.
• Incident Response: Established data breach response procedures, including prompt notification to affected users and relevant authorities as required by Philippine law.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access to your account.

5. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes.
• Right to Data Portability: You may request transfer of your data to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the Philippine National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days as required by Philippine law.

6. Cookies and Tracking Technologies

c95jl uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content and advertising. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the c95jl platform, including authentication, security, and basic functionality.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit, to help us improve platform performance.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the c95jl platform. Most browsers allow you to block third-party cookies while still accepting first-party cookies necessary for website operation.

7. Data Retention

c95jl retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus a reasonable period after account closure to address any post-closure inquiries or disputes.
• Financial Records: Transaction records, payment information, and tax-related documents are retained for seven (7) years in compliance with Philippine financial record-keeping requirements.
• Identity Verification Documents: Retained for five (5) years after account closure to comply with anti-money laundering regulations.
• Marketing Data: Deleted within six (6) months after you opt out of marketing communications or close your account.

After the applicable retention period, personal information is securely deleted or anonymized in accordance with our data retention and disposal policies.

8. Children's Privacy

c95jl services are strictly intended for individuals aged twenty-one (21) years and older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from an individual under the age of 21, we will take immediate steps to delete such information and close the associated account.

If you believe that we have collected personal information from a minor, please contact us immediately at [email protected] so that we can take appropriate action.

9. International Data Transfers

c95jl operates primarily within the Philippines and stores data on servers located in the Philippines and other jurisdictions that provide adequate data protection. If your personal information is transferred to countries outside the Philippines, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with Philippine data protection standards.

10. Changes to This Privacy Policy

c95jl reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the c95jl website. We will notify you of material changes via email or prominent notice on our platform.

Your continued use of the c95jl platform after any modifications to this Privacy Policy constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Data Protection Officer Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through the c95jl website

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to file a complaint with the Philippine National Privacy Commission.